10 Ways to Reduce Client Churn at Your Agency or Consultancy

Steve Glaveski
3 min readApr 18, 2024

Client churn is a significant challenge when running an agency or consultancy.

Investing time in setting up clients and getting the team ready, only to have clients leave, can make all efforts seem wasted. This not only affects revenue but also team morale.

High churn rates can push agencies into a constant loop of seeking new…

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Steve Glaveski

CEO of Collective Campus. HBR writer. Author of Time Rich, and Employee to Entrepreneur. Host of Future Squared podcast. Occasional surfer.